Outpatient services

As an outpatient your child will not hospitalised overnight but will visit one of our hospitals for diagnosis or treatment. Treatment will be provided in one of our services and is called ambulatory care. Outpatient surgery eliminates inpatient hospital admission.

More procedures are now being performed in a surgeon's office, termed office-based surgery, rather than in an operating room. Outpatient surgery is best suited for healthy people undergoing minor or intermediate procedures.


Clinics are open from Monday to Friday 8.30am-4.30pm, excluding public holidays. Our clinics are located at:
  • Casey Hospital
  • Dandenong Hospital
  • Monash Medical Centre, Clayton

Your child will need to be referred from your general practitioner or a paediatrician. The referral document, they provide, will need to be produced at your appointment.
For enquries call 1300 342 273 (1300 3ICARE) Monday to Friday between 8.00am-4.30pm.

How long will the appointment take

Please allow up to 3 hours as delays may occur, it is important that you inform our reception staff if you have any special needs prior to or on the day of your appointment.


The pharmacy can provide advice on your medications. If you would like written information, please ask the pharmacist for a Consumer Medicines Information (CMI) leaflet.
The pharmacy also has a drug information centre T: 03 9594 2361 providing general and specialised drug information to patients and health professionals.


Any medicines dispensed from outpatient clinic prescriptions will incur the same PBS co-payment as community pharmacies. Please bring your child's:
  • Medicare card
  • Healthcare card
  • Repeat card
  • Safety Net card
  • Pensioner Concession card
  • Commonwealth Seniors Health card

If your child is unable to attend

If you are unable to attend an appointment, please call us on:
 1300 342 273 (1300 3iCARE)
Monday to Friday 8:00am – 4.30pm.

Should you need to re-schedule your appointment you will need to ensure your referral document has not expired. If it has, you will need to notify your general practioner to obtain a new one.

What to bring

When attending for an appointment it is important that you bring:
  • Medicare/Pension/Veterans Affairs card, Safety Net Number (if applicable)
  • Traffic Accident/ Workcare Claim number or details (if applicable)
  • List of current medications and your family doctor’s details
  • Blood glucose meter, record book and insulin device (if applicable)
  • Relevant scans/xrays/blood test results
  • Referral document